Wooden Puzzle Set – Girls Themes – 4 Pack – 24 Pieces

Product Details:

• Material: FSC-Certified Wood

• Pieces: 24 Pieces per Puzzle

• Themes: Unicorn, Princess, Flower Fairy

• Package Includes: 4 Wooden Puzzles + Storage Box

• Finished Puzzle Size: 11.8 x 8.8 inches

• Product Dimensions: 12.2 x 9.37 x 0.04 inches

• Item Weight: 1.59 pounds

• Recommended Age: 3-6 Years

• Safety: Smooth Edges, Child-Safe Design

At Doow Puzzle, we are committed to delivering your wooden puzzles safely and efficiently. This Shipping Policy explains how and when your order will be processed and delivered.

1. Shipping Origin

All orders are shipped directly from our fulfillment facility in Rocky Mount, North Carolina, United States.

2. Order Processing Time

• Processing Time: Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

• Same-Day Shipping: Orders placed before 12:00 PM EST may ship the same business day.

• Once your order has shipped, you will receive a confirmation email with tracking information.

3. Estimated Delivery Time (United States)

• Standard Ground: 1–5 business days (East Coast: 1-3 days; Central & West Coast: 3-5 days).

• Priority / Expedited: 1–2 business days (Available for all regions).

Please note: Delivery times may vary due to carrier delays, weather conditions, or peak shipping seasons.

4. Shipping Rates & Methods

We offer transparent shipping options displayed at checkout.

We primarily ship using USPS Ground Advantage and UPS Ground.

5. Packaging & Protection

To ensure your puzzle arrives in good condition, we use:

• Secure, custom-fit mailer boxes.

• Eco-friendly paper cushioning materials.

• Protective packaging designed to reduce moisture exposure during transit.

6. Tracking & Delivery Issues

• Tracking: All shipments include tracking information sent via email.

• Delivery Confirmation: Responsibility for the package transfers to the customer once the carrier marks the order as "Delivered".

• Address Accuracy: Customers are responsible for providing a complete and correct shipping address.

• Address Changes: If you need to update your address, please contact us within 2 hours of placing your order.

7. Damaged or Missing Items

If your order arrives damaged or incomplete due to shipping issues:

1. Please contact us within 7 days of delivery.

2. Include clear photos of the packaging and the product.

3. We will provide a replacement or missing parts at no additional cost, subject to verification.

8. Shipping Area

We currently ship exclusively within the United States.

At this time, we do not offer international shipping.

9. Contact Information

If you have any questions regarding shipping, please contact us:

• Email: support@doowpuzzle.com

• Business Location: 3121 Ridgecrest Dr, Rocky Mount, NC 27803, United States.

At Doow Puzzle, your satisfaction is important to us. This policy explains how returns, refunds, and replacements are handled.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition

• Original packaging must be intact

• Proof of purchase (order number or receipt) is required

Opened or assembled puzzles are not eligible for return unless there is a manufacturing defect.

2. Missing Piece Support Policy

We understand that missing pieces can affect your experience.

If your puzzle is missing a piece:

• Please contact us at support@doowpuzzle.com

• Include your order number and a clear photo showing the missing piece area

After verification, we will ship the replacement piece(s) at no additional cost.

This support service is available for up to 6 months from the purchase date and does not require returning the product.

3. Damaged or Defective Items

If your order arrives damaged or defective:

• Contact us within 7 days of delivery

• Provide photos of the damaged item and packaging

After review, we will offer either:

• A replacement item, or

• A full refund if a replacement is unavailable

4. Non-Returnable Items

The following items are not eligible for return:

• Opened or partially assembled puzzles (unless defective)

• Gift cards

• Items marked as Final Sale or purchased during clearance events

5. Return Shipping Costs

• Defective or incorrect items: We will provide a prepaid return shipping label.

• Change-of-mind returns: Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

6. Refund Processing

Once your return is received and inspected:

• You will be notified of the approval or rejection

• Approved refunds will be issued to the original payment method

• Refunds typically appear within 3–5 business days, depending on your payment provider

7. How to Start a Return

To request a return or report an issue, please contact us:

Email: support@doowpuzzle.com
Address: 3121 Ridgecrest Dr, Rocky Mount, NC 27803, United States.
Monday - Friday, 10:00 AM – 6:00 PM (GMT-05:00) Eastern Standard Time (New York).

Include your order number and reason for contact so we can assist you promptly.